Community Development Block Grant Program

Project Overview The Department of Housing and Urban Development’s (HUD) Community Development Block Grant (CDBG) program provides annual grants to states, cities, and counties to support the development of viable urban communities by providing suitable housing and living environments, and by expanding economic opportunities, principally for individuals with low and moderate incomes. Many communities in[...]

Project Overview The ConnectHome initiative, launched in July 2015, was a collaboration of communities, the private sector, and the federal government to expand high-speed internet across the country and bridge the digital divide for families with school-aged children. The initiative sought to enable more than 275,000 low-income households—and nearly 200,000 children—to access the internet at[...]

Project Overview Insight designed, implemented, and analyzed this inaugural survey for the U.S. Department of Housing and Urban Development (HUD) to determine the customer service quality ratings of Performance-Based Contract Administrators (PBCAs), which administer Section 8 Housing Assistance Program contracts within their geographical regions. Insight developed and implemented confidential customer service surveys of housing owners[...]

Project Overview For this project, Insight expanded its prior annual survey for the U.S. Department of Housing and Urban Development (HUD) to determine the customer service quality ratings of Performance-Based Contract Administrators (PBCAs)—the entities that administer Section 8 Housing Assistance Program contracts within their geographical regions. Insight developed and implemented the confidential customer service surveys[...]