Long-Term Care Survey Process, Operational Support, and Analysis: 2018–2021
Project Overview
The Centers for Medicare & Medicaid Services (CMS) developed and tested a new long-term care survey process for nationwide use that will replace the Quality Indicator Survey (QIS), previously used by 27 states and the District of Columbia for nursing home inspections. This project provided support to CMS in the implementation of the new system and the streamlined close-out of the QIS. Earlier, Insight, along with collaborators at the University of Colorado at Denver (UCD), worked closely with CMS and other experts for several years to plan and test the new survey process. The new survey complied with the Final Rule to Reform the Requirements for Long-Term Care Facilities of 2016.
As part of this project, Insight and UCD—
- Provided technical assistance and training to state and Regional Offices on the new survey process
- Conducted onsite survey report visits
- Provided help desk support to respond to inquiries related to the new survey
- Reviewed materials and providing training on new software releases
- Processed, organized, and analyzed data from the new survey
- Identified and addressed survey process concerns and ensured improvements to the new survey system
- Monitored compliance with security and research requirements
- Monitored changes in policies that may mandate revisions or refinements to the new survey process
Products
Interim and final reports