Enhancing Completion Rates for SNAP Quality Control Reviews

This report identifies factors contributing to incomplete Quality Control (QC) reviews of active Supplemental Nutrition Assistance Program (SNAP) cases, identifies best practices associated with high completion rates, and makes recommendations to the Food and Nutrition Service (FNS) and states for improving SNAP QC completion rates. Data collection methods include (1) web and telephone surveys of state and federal QC staff in all states and FNS regions, (2) semistructured in-person interviews and case file reviews with six states and two FNS Regional Offices, (3) collection and analysis of administrative data, (4) an assessment of the state and federal SNAP QC review processes, and (5) field rereviews of incomplete QC cases in three states.