In this issue brief, Lyndsay Huey and Debra Wright summarize Insight’s experience conducting the FFS CAHPS during the 2020 and 2021 COVID-19 pandemic. We describe modifications that allowed the data collection to continue, the impact of COVID-19 on survey response, and recommendations for planning to conduct large-scale federal data collections during adverse events. The authors attribute successful survey implementation to contingency planning and early strategy discussions that promote safety and balance agency priorities.